- Home
- Retail & Business Apps
- Qubha Helpdesk
Support tickets with SLAs that do not slip
Every request becomes a ticket with an owner, an SLA and an escalation path - with saved replies, a knowledge base and an API to connect your own systems.
- SLA & escalation
- Knowledge base
- REST API
What is Qubha Helpdesk?
Qubha Helpdesk is a helpdesk and ticketing software by Qubha Infotech, Chennai, for customer and IT support teams: every request becomes a ticket with an owner, SLA targets and automatic escalation, backed by saved replies, a knowledge base, dashboards and a public REST API.
- Type
- Helpdesk & ticketing software
- Made by
- Qubha Infotech, Chennai, India
- Best for
- Customer support teams, IT helpdesks and software & service companies
- Runs on
- Cloud - any web browser, plus Android
- Key features
- Tickets & collaboration, categories & statuses, SLA policies and escalation rules
- Support
- Setup, data migration, training and WhatsApp/phone support
- Website
- ticket.qubha.com
Everything in Qubha Helpdesk
Helpdesk software for customer and IT support: tickets with collaboration, categories and custom statuses, SLA policies and escalation, canned replies, knowledge base, dashboards and a public REST API with developer docs.
Tickets & collaboration
Assign, discuss and resolve together.
Categories & statuses
Your own categories and status flow.
SLA policies
Response and resolution targets per category.
Escalation rules
Tickets that breach SLA move up automatically.
Saved replies & notifications
Canned responses and alerts to the right people.
Knowledge base
Answers your team and customers can search.
Dashboards
Volumes, response times and backlog.
REST API & keys
Developer docs and API keys to integrate.
Up and running in four steps
Capture
Every request becomes a ticket.
Assign
The right person, with an SLA.
Resolve
Saved replies and the knowledge base.
Improve
Dashboards show where time goes.
We set it up for you
Tell us how your business works. We configure Qubha Helpdesk with your masters and data, train your team and stay on WhatsApp for support.
Questions people ask about Qubha Helpdesk
What is Qubha Helpdesk?
Qubha Helpdesk is a helpdesk and ticketing software by Qubha Infotech, Chennai, for customer and IT support teams: every request becomes a ticket with an owner, SLA targets and automatic escalation, backed by saved replies, a knowledge base, dashboards and a public REST API.
Who is Qubha Helpdesk for?
Qubha Helpdesk is built for customer support teams, IT helpdesks and software & service companies.
What features does Qubha Helpdesk include?
Qubha Helpdesk includes tickets & collaboration, categories & statuses, SLA policies, escalation rules, saved replies & notifications, knowledge base, dashboards and REST API & keys.
How does Qubha Helpdesk work?
1. Capture: Every request becomes a ticket. 2. Assign: The right person, with an SLA. 3. Resolve: Saved replies and the knowledge base. 4. Improve: Dashboards show where time goes.
Does Qubha Helpdesk work on a mobile phone?
Yes. Qubha Helpdesk is a cloud application that runs in any web browser on a computer, tablet or phone, and on Android.
Can I connect it to my own software?
Yes. A public REST API with API keys and developer documentation lets your systems create and read tickets.
How do SLAs and escalation work?
Each category has response and resolution targets. Tickets that breach their SLA are escalated automatically to the next level.
Is there a knowledge base?
Yes. Your team writes answers once in the knowledge base, and both agents and customers can search it.
Can I define my own ticket statuses?
Yes. Categories and the status flow are configured to match how your team works.
How do I get started with Qubha Helpdesk?
Book a free online demo with Qubha Infotech. The team configures Qubha Helpdesk with your masters and data, trains your staff and supports you on WhatsApp and phone after go-live.
Who makes Qubha Helpdesk?
Qubha Helpdesk is built and supported by Qubha Infotech in Chennai, India. Setup, training and WhatsApp/phone support come from the same team that writes the software.
Other business apps from Qubha Infotech
See Qubha Helpdesk running on your own data
A 30-minute online demo with someone who sets it up for customers every week. No obligation.